Nightmare Fall

Support

Stuck in the dark? We're happy to help.

Contact us

Write to kresimir.galic@fronttribe.com. Please tell us your iPhone model, your iOS version, and the level you were playing. A screenshot helps a lot. We usually answer within two working days.

How to play

Questions

My progress is gone.

Progress is saved on your iPhone. It is kept when the game updates, but it is deleted if the game is deleted. It does not move to a new phone yet.

I bought something and did not get it.

Make sure you are signed in to the App Store with the same Apple Account, then restart the game. If it is still missing, write to us with the date of the purchase. For refunds, use Apple's Report a Problem page.

I bought No Ads but I still see ads.

No Ads removes the ads between levels. The rewarded ads ("Keep falling", "x2 dust") stay, because you choose to watch them for a reward.

Can I stop personalized ads?

Yes. Choose "Ask App Not to Track" when iOS asks, or turn tracking off in iOS Settings > Privacy & Security > Tracking. In the EEA and the UK you can change your ad consent in the game's settings. See the Privacy Policy.

Is the game playable offline?

Yes. Ads and purchases need a connection, the falling does not.